Legal & Privacy

Last Updated: 09 September 2026

Pacy Fire Solutions (“Pacy Fire Solutions,” “we,” “our,” or “us”) respects the privacy of visitors, clients, prospective clients, suppliers and other business contacts who use this website or communicate with us. This page explains how information may be collected, used, stored and protected when you visit our website, submit an enquiry or contact us regarding our industrial fireproofing and passive fire protection solutions.

For privacy-related questions or requests, please use our Contact Us page or contact us by phone:

Primary Phone: +91 70388 55223
Alternate Phone: +91 95451 31007
Associated Office: Pacyfire Engineering LLP, Opposite Holy Angel School, Nagothane, Maharashtra 402106, India

1. Privacy Policy

1.1 Information We May Collect

We may collect information that you provide directly to us, including:

  • Name and contact details
  • Company or organisation name, if provided
  • Project location or site information, if relevant to your enquiry
  • Service, product or fire protection system of interest
  • Enquiry details, project requirements and messages submitted through the website
  • Technical information, drawings, documents or other files that you voluntarily provide
  • Preferred contact or discussion details, where applicable

Information collected automatically

When you browse the website, certain technical information may be collected automatically, such as:

  • IP address
  • Browser, device and operating-system information
  • Pages visited, approximate visit duration and referring pages
  • Approximate location derived from technical data such as IP address
  • Cookie, security and website-performance data where applicable

1.2 How We Use Information

Information may be used to:

  • Respond to enquiries and requests for quotations
  • Understand project, product and service requirements
  • Arrange technical discussions, project coordination or follow-up communication
  • Provide requested information, documentation, products or services
  • Maintain business, enquiry and project records
  • Improve website functionality, performance and user experience
  • Protect the website against spam, misuse, fraud and security threats
  • Meet applicable legal, regulatory and compliance obligations

1.3 How We May Share Information

We do not sell personal information.

Information may be shared only where reasonably necessary, including:

  • With hosting, website, communication, security, analytics or form-processing service providers that help us operate the website
  • With associated business teams, authorised suppliers, manufacturers, consultants or project partners where this is necessary to respond to or fulfil a specific enquiry or project requirement
  • With professional advisers where reasonably required for legitimate business, compliance or legal purposes
  • Where disclosure is required by applicable law, regulation, court order or lawful authority
  • Where reasonably necessary to protect our rights, systems, property, users or business operations

1.4 Data Security

We use reasonable administrative and technical safeguards intended to protect information against unauthorised access, misuse, alteration or loss. However, no internet transmission or electronic storage method can be guaranteed to be completely secure.

1.5 Data Retention

We retain enquiry, communication and project-related information only for as long as reasonably required to:

  • Respond to enquiries and provide requested services
  • Maintain appropriate business and project records
  • Support technical, contractual or after-service requirements
  • Meet applicable legal, accounting, tax, regulatory or compliance obligations

When information is no longer reasonably required, it may be deleted, anonymised or securely archived as appropriate.

1.6 Your Choices and Rights

Depending on applicable law and the circumstances, you may be entitled to request access to, correction of, or deletion of certain personal information, or to raise a concern regarding how your information is being handled.

To make a privacy-related request, please use our Contact Us page or call +91 70388 55223. We may need to verify your identity before processing certain requests.

1.7 Children’s Privacy

This website is intended primarily for business and professional users. We do not knowingly seek to collect personal information from children through this website.

1.8 External Links

This website may contain links to third-party websites, manufacturers, technical resources or other external services. We are not responsible for the privacy, security or content practices of third-party websites. Visitors should review the relevant third-party policies separately.

1.9 Changes to This Policy

We may update this Legal & Privacy page from time to time to reflect changes in our website, business practices, services or applicable requirements. The “Last Updated” date shown above will identify the latest published version.

2. Cookies & Website Tracking

2.1 What Are Cookies?

Cookies are small files or similar technologies that may be stored on a visitor’s device to support website functionality, security, performance and user preferences.

2.2 Types of Cookies We May Use

  • Essential cookies: Used where required for basic website functionality, security and session operation.
  • Performance and analytics cookies: Where enabled, these may help us understand website traffic, page usage and general performance.
  • Functional cookies: Where enabled, these may remember certain website or user preferences.
  • Security and anti-spam technologies: These may be used to protect forms, enquiries and website systems from automated abuse or malicious activity.

2.3 Managing Cookies

You can control or remove cookies through your browser settings. Where a cookie-consent tool is provided on the website, you may also be able to manage available preferences through that tool.

Please note that disabling certain cookies may affect some website functions.

3. Terms of Website Use

By accessing or using this website, you agree to use it lawfully and responsibly.

3.1 Acceptable Use

You must not:

  • Use the website for unlawful, fraudulent or abusive purposes
  • Attempt to interfere with website security, availability or functionality
  • Introduce malicious code, automated attacks or harmful content
  • Copy, scrape, reproduce or commercially misuse website content without appropriate permission
  • Misrepresent information submitted through enquiry or contact forms

3.2 Intellectual Property

Unless otherwise stated, website text, graphics, branding, layouts, images and other materials are owned by Pacy Fire Solutions, its associated entities, or are used with permission or under an applicable licence. Such material may not be reproduced or commercially reused without appropriate authorisation.

3.3 Technical and Product Information

Information relating to fireproofing systems, passive fire protection, products, materials, applications, technical documents or project practices is provided for general informational and enquiry purposes only.

Website content must not be treated as a substitute for approved project specifications, engineering review, manufacturer-issued technical data, safety data, tested system details, certification documents, statutory approvals or other project-specific requirements.

Final system selection, material suitability, application method and project acceptance must be determined according to the actual project conditions, approved documentation, applicable codes, manufacturer requirements and the agreed project scope.

3.4 Website Accuracy and Availability

We aim to keep website information useful and reasonably current. However, specifications, product availability, technical information, services and other content may change. We do not guarantee that every item of website content will always be complete, error-free or continuously available.

3.5 Limitation of Liability

To the extent permitted by applicable law, Pacy Fire Solutions will not be responsible for losses arising solely from reliance on general website information, temporary website unavailability, third-party links or unauthorised use of website content.

3.6 Governing Law

This website and these terms are governed by the applicable laws of India. Any dispute will be subject to the jurisdiction of the competent courts as determined under applicable law.

4. Fire Protection Services Disclaimer

Pacy Fire Solutions provides industrial fireproofing, passive fire protection, application support, technical coordination and related services according to the agreed scope of each project.

Website descriptions, photographs, illustrations and general technical content are intended to explain our capabilities and areas of work. They do not, by themselves, constitute an engineering design, product approval, certification, warranty, contractual commitment or project-specific recommendation.

A formal project commitment begins only after the relevant requirements have been reviewed and the applicable commercial and technical scope has been agreed between the parties.

Where manufacturer-issued documentation, approvals, certificates, test reports, technical data sheets or safety data sheets are required, the applicable current approved documents should be referred to for the relevant product or system.

5. Contact

For privacy questions, website-related requests or legal concerns, please use the Contact Us page or contact:

Pacy Fire Solutions
Phone: +91 70388 55223
Alternate Phone: +91 95451 31007
Associated Office: Pacyfire Engineering LLP, Opposite Holy Angel School, Nagothane, Maharashtra 402106, India